YOUR CHILD'S SAFETY IS OUR HIGHEST PRIORITY

Child safety and wellbeing is embedded in organisational leadership, governance and culture

Our leadership team, from centre directors to executive management, champions child safety as our core value. We integrate child protection into governance frameworks, strategic plans, policies, and everyday culture, ensuring accountability at every level.

Children and young people are informed about their rights, participate in decisions affecting them and are taken seriously

We create environments where children's voices are actively sought, genuinely heard, and meaningfully acted upon. Through age-appropriate communication, visual supports, and respectful listening practices, we empower children to express their thoughts, feelings, and concerns.

Families and communities are informed and involved in promoting child safety and wellbeing

We partner with families as essential collaborators in child safety. Through open communication, educational resources, policy transparency, and genuine engagement, we build trusted relationships that strengthen protective factors around every child.

Equity is upheld and diverse needs are respected in policy and practice

We recognise and respond to the unique needs of all children, including those from Aboriginal and Torres Strait Islander backgrounds, culturally and linguistically diverse communities, children with disability, and children experiencing vulnerability. Our practices are inclusive, culturally safe, and trauma-informed.

People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice

We implement rigorous recruitment, screening, induction, and ongoing professional development processes. Every team member understands their child protection responsibilities and is equipped with the knowledge, skills, and support to uphold our child safe culture.

Processes to respond to complaints and concerns are child focused.

We maintain clear, accessible, and child-friendly complaint processes that prioritise children's safety and wellbeing. All concerns are taken seriously, responded to promptly, and managed with sensitivity, transparency, and procedural fairness.

Staff and volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training

We invest in comprehensive, ongoing training that builds child protection capability across our workforce. From recognising harm indicators to understanding trauma-informed practice, our team is prepared to protect and support every child.

Physical and online environments promote safety and wellbeing while minimising the opportunity for children and young people to be harmed

We proactively assess and manage risks across all environments - physical spaces, online platforms, and social interactions. Our centres are designed and maintained with child safety as the priority, with regular reviews ensuring emerging risks are identified and addressed.

Implementation of the Child Safe Standards is regularly reviewed and improved

We commit to continuous improvement through regular self-assessment, external review, data analysis, and stakeholder feedback. Child safety is not static—we evolve our practices in response to learning, evidence, and the voices of children and families.

The best interests of children and young people are paramount

We embed children's best interests in every decision, policy, and practice across all six centres. From daily routines to strategic planning, we evaluate actions through the lens of child safety and wellbeing, ensuring their needs guide our operations.

Policies and procedures document how the organisation is safe for children and young people

Our comprehensive policy framework clearly articulates our child safe commitments, responsibilities, and procedures. All policies are accessible, regularly reviewed, and consistently implemented across our six centres, providing clarity and accountability for our entire community.

Cultural Safety for Aboriginal and Torres Strait Islander Children

We provide an environment that promotes and upholds the right to cultural safety of children who are Aboriginal persons or Torres Strait Islander persons. Our commitment includes acknowledgment of Aboriginal and Torres Strait Islander peoples asWe provide an environment that promotes and upholds the right to cultural safety of children who are Aboriginal persons or Torres Strait Islander persons. Our commitment includes acknowledgment of Aboriginal and Torres Strait Islander peoples as First Peoples, respect for culture, identity and connection to Country, incorporation of Aboriginal and Torres Strait Islander perspectives in service delivery, meaningful engagement with local communities, and cultural competency training for all staff and management.