toddlers playing with colorful toys

FAQ'S

You must have many questions to ask, hopefully below we have been able to answer a few of them! If you have any other questions, please give us a call. We would love to hear from you.

Can I come for a tour and meet the Educators before I enrol my child? 

Yes absolutely, as we get closer to our first day, we will organise a time to book a meet and greet for each studio which will give families an opportunity to meet each other and children to become familiar with the environment, teachers and other friends.

We will also hold a Family Fun Day at the Centre on a weekend close to our first day.

How do I enrol?

Complete an online enquiry form and we will contact you to let you know if your requested days are available, and we will send you out an enrolment pack, along with other important information about enrolling.

Do the children receive meals or do I need to provide them?

We provide morning tea, lunch, afternoon tea and a late snack where required. We have our own qualified cook who plans and prepares nutritional meals daily. Our menu is displayed in the Centre each week and we welcome families feedback.

Are nappies and wipes provided?

Yes, we provide nappies and wipes for babies and toddlers.

Can babies who are breast fed or formula fed attend care?

Absolutely. Mothers who are breastfeeding are welcome to visit the service at any time or during breaks from work to feed their babies. Our recommendation will be to keep all infants on breast milk or infant formula as the main drink at least until 12 months of age.  Parents will be asked to supply breast milk in multiple small quantities to prevent wastage. Breastfeeding parents will be asked to discuss with educators what to do if expressed milk runs out. Parents will be asked to clearly label bottles of milk (formula or expressed breast milk) with the infant’s name and the date of preparation.  Parents will be asked to provide sterilised equipment (bottles, teats and other utensils) for the very young infant. Parents will be asked to indicate on the enrolment form any known allergies or food reactions and any specific or special dietary requirements.

What hours will you be open?

6.30am – 6.30pm.

What are the daily fees?

Fee’s will be communicated to families four weeks prior to opening.

How do I pay my fees?

Fees are to be paid via Direct Debit, two weeks in advance, no bond is required.

What do I need to pack in my child's bag?

When you start at you'll be provided with a list detailing exactly what you need to pack, depending on your centre's specific requirements and your child's age. Consider packing:

  • A sunsafe hat which covers your child's face, neck and ears (you will receive one on your first day)
  • Change of clothes (when involved with hands-on play-based learning, your child may get a little messy!)
  • A bib or two
  • Comfort item (if required), such as a toy or blanket
  • Dummy in a sealed, named container (if required)
  • Sleeping sheet set or blanket for nap time
  • Bottles
  • Expressed milk (if required)
  • Water bottle with a lid or a sippy cup
  • Any medications – please give these to centre staff to manage directly.
What happens if my scheduled day falls on a public holiday?

Like most early learning centres, we close for public holidays. If your scheduled day falls on a public holiday, we still need to charge to cover staff costs. This is a sector-standard practice. Early learning professionals are entitled to be paid on public holidays as in other industries. The Australian Government's Child Care Benefit (CCB) covers up to 42 absence days a year, which includes public holidays. So unless you exceed this quota, you will be eligible for the CCB discount on public holidays.

Do I still need to pay for a scheduled day if my child is sick?

Yes, we need to charge for sick days to cover operating costs. This is standard practice across the industry, but we'll try to arrange a make-up or swap day if we can. The Child Care Benefit will cover up to 42 absence days a year with no documentation and unlimited sick days if you're able to provide a medical certificate or similar.

What happens when we go on holidays?

Normal fees apply for all absences (including Public Holidays) that fall on a usual day of attendance unless the family provides written consent two weeks in advance to apply 25 per cent discount on the gap fee. Holiday discount is available for up to four weeks of care per financial year. Accounts must be up to date to receive the holiday discount.

What government rebates and benefits are available to families?

To be confirmed

What is 'play-based learning'?

Programming is built around play-based learning. It allows young children to make sense of their world through exploration, developing and practising language and physical skills and experimenting with new ideas. Children build confidence, express themselves creatively, and develop their sense of self and identity. Besides individual exploration, they also learn co-operation and how to interact as part of a group.

You'll see play-based learning in solitary and group play activities, indoors and outdoors. Activities range from building spatial awareness with playdough or blocks, to honing fine motor skills and knowledge of colours and shapes with drawing and painting. Your Centre Director can tell you more.

What is the Early Years Learning Framework?

The Early Years Learning Framework (EYLF) describes the principles, practices and outcomes essential to young children’s learning from birth to five years of age, as well as their transition to school. It's part of the Australian Government’s National Quality Framework for early childhood education and care.

The framework has a strong emphasis on play-based learning, recognising the importance of communication and language (including early literacy and numeracy) and social and emotional development. There are five learning outcomes defined by the EYLF:

  • Children have a strong sense of identity.
  • Children are connected with and contribute to their world.
  • Children have a strong sense of wellbeing.
  • Children are confident and involved learners.
  • Children are effective communicators.

Find out more about the EYLF or talk to the early learning professionals at your centre.

What is the National Quality Framework?

The National Quality Framework (NQF) is an Australian Government initiative aimed at bringing consistency to the level of quality of early learning and care across the country in the critical areas of education, health and safety. The NQF will also provide clearer and comprehensive information for families so they can choose the best services for their child. The main reforms being implemented through the NQF are:

  • Curriculum guided by approved learning frameworks
  • Improved staff-to-child ratios
  • New staff qualification requirements
  • New quality rating system
  • New national governing body (ACECQA)

There are seven quality standards being introduced as part of the NQF. These standards will form the basis of how a centre's quality is rated. The seven quality standards are:

  • Educational program and practice
  • Children's health and safety
  • Physical environment
  • Staffing arrangements
  • Relationships with children
  • Collaborative partnerships with families and communities
  • Leadership and service management
What support is available for children with additional needs?

We offer facilities and support for children with additional needs – from minor allergies to greater care needs such as physical or learning disabilities and behavioural issues.
 
We are committed to ensuring all children, regardless of life circumstance, have access to and inclusion in early learning in Australia. 
 
Our centres are working to provide targeted programs and support for children based on their individual needs.  By creating positive early learning environments tailored to individual needs, we’re providing the best possible opportunity for children to fulfil their potential.  We want to specifically assist those children who face additional challenges.
 
Please speak with the Centre Director about how we can work together to manage your child’s specific needs.